Refunds or Exchanges
Please contact me if you need a refund or exchange and we will discuss what action is appropriate.
Returns and exchanges are not accepted on custom orders. If there is a problem with your order, please email me and I will do my very best to make the situation better.
Payment will be refunded through the method that you paid. I am happy to credit shipping, however return shipping will be up to the customer.
For questions or exceptions please email rachel [!at] ontheround.com